Refund policy

Cancellations
In the event there is a change of plans, and you need to cancel, you may do so and will be reimbursed your full order amount so long as you cancel no less than 14 days prior to your scheduled event. Any cancellations made after this time frame will result in a cancellation fee equal to 50% of the order total. Cancellations made within 72 hours will result in the full amount of the order total to be collected, with no refunds given.  

You can always contact us for any questions at alamodecollections19@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alamodecollections19@gmail.com.